Shipping & Delivery

Last updated: [date]

Template — not legal advice. This page is boilerplate covering the sections a site like this typically needs. It hasn't been reviewed by a lawyer and doesn't reflect the client's actual business details yet. Replace the bracketed placeholders and get it reviewed before this site takes real orders.

Where we ship

[Domestic only, or international too? List the countries/regions if international is offered.]

Processing time

Because pieces are made by hand in small batches, orders may take a little longer to leave the workbench than mass-produced goods. [State typical processing time — e.g. 2–3 business days for ready-to-ship items. If any pieces are made-to-order, note that separately: "made-to-order pieces ship within X days."]

Shipping methods & costs

[Which carrier(s) do you use? Is shipping a flat rate, calculated at checkout by weight/destination, or a mix?] [If there's a free shipping threshold, state it here — e.g. "Free shipping on orders over $X."]

Estimated delivery times

[Give a rough delivery window once an order ships — e.g. "3–5 business days domestic." Add an international range too if applicable.] Delivery times are estimates from the carrier and aren't guaranteed.

Order tracking

Once your order ships, you'll receive a tracking number by email. You can also check the status of any order from your order history or the tracking page.

Gift wrapping

[Do you offer gift wrapping or a gift note option at checkout? If so, describe it and any added cost.]

Sales tax

Sales tax is calculated at checkout based on your shipping address. [Confirm which states/regions require tax to be collected.]

Lost or delayed packages

If your tracking shows a delay or your package appears lost, contact us at [support email] with your order number and we'll work with the carrier to track it down or send a replacement.

Contact us

Questions about shipping? Reach us at [support email].