Shipping & Delivery

Last updated: September 17, 2026

Thank you for shopping with Warm Presents! We are a small handmade gift shop, and we take care in preparing every order.

Where we ship

We ship to the Continental United States. For international shipping requests, please contact us to see if we can accommodate your destination.

Processing time

Orders are typically processed within 3–5 business days after payment has been successfully received. For express packages, best efforts are made to expedite processing so your order leaves our workshop as quickly as possible. Because many of our products are handmade, some items may require additional preparation time. When that applies, the expected timeframe will be noted on the product page or during checkout whenever possible. Business days are Monday through Friday, excluding U.S. federal holidays.

Shipping methods & costs

We ship through the United States Postal Service (USPS), offering three service levels:

Shipping costs are calculated live at checkout based on package weight and destination.

Estimated delivery times

Estimated delivery times vary depending on the chosen method and destination, but are typically 3–5 business days once shipped. Real-time estimated delivery times can be viewed on the checkout shipping page next to each shipping option. Please note that these are carrier estimates and are not guaranteed unless specifically stated otherwise.

Shipping delays

Although we work to ship orders within the stated timeframe, delays may occur because of circumstances outside our control, including carrier delays, severe weather, holidays, incorrect addresses, or other unforeseen circumstances. If we learn that an order cannot be shipped within the promised timeframe, we will notify you and provide information regarding the expected delay and available options.

Order tracking

Once your order receives a tracking number, you will be able to follow its progress directly on the order page and via your shipping confirmation email.

Incorrect shipping addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned to Warm Presents because of an incorrect or incomplete address provided by the customer, we may contact you regarding reshipment. Additional shipping charges may apply to reship an order.

Gift wrapping

Yes, gift wrapping is available! We take special care to package every item warmly and beautifully so it arrives ready to gift.

Sales tax

Sales tax is calculated automatically at checkout based on your shipping address where applicable by law.

Lost or damaged packages

If your tracking shows an unusual delay, your package appears lost, or it arrives damaged, please contact us at support@warmpresents.com with your order number as soon as possible and we'll work with the carrier to track it down or arrange a replacement. For damaged packages, we may request photographs of the packaging and the damaged product so that we can determine the appropriate resolution and, when applicable, assist with a carrier claim. Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside Warm Presents' control. However, we will make reasonable efforts to assist customers with shipping issues.

Contact us

Have questions about shipping or a special delivery request? Reach us at support@warmpresents.com.