Returns & Refunds

Last updated: [date]

Template — not legal advice. This page is boilerplate covering the sections a site like this typically needs. It hasn't been reviewed by a lawyer and doesn't reflect the client's actual business details yet. Replace the bracketed placeholders and get it reviewed before this site takes real orders.

Return window

If something isn't right, you can return most items within [X days, e.g. 14 or 30] of delivery for a refund or exchange.

Handmade & one-of-a-kind pieces

Because many items here are made by hand in small batches — and some are truly one of a kind — [decide: are these final sale, or do they follow the standard return window above? Many handmade shops treat custom or made-to-order pieces as final sale while allowing returns on ready-to-ship stock. State the policy clearly here.]

Condition for a return

Items should be unworn, unused, and in their original packaging with any tags attached. Items that show signs of wear or damage not present at delivery may not qualify for a full refund.

How to start a return

Email us at [support email] with your order number and the item you'd like to return. We'll confirm eligibility and send instructions for sending it back.

Return shipping

[Decide who pays return shipping — the customer, or Warm Presents, and whether that changes for damaged/incorrect items vs. a simple change of mind.]

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method. Refunds typically take [X business days] to appear, depending on your bank or card provider.

Exchanges

Want a different size or color instead of a refund? Mention that when you contact us and we'll do our best to accommodate it, subject to availability.

Damaged or incorrect items

If your order arrives damaged or isn't what you ordered, contact us within [X days] of delivery with a photo of the item. We'll cover the cost of a replacement or refund in these cases.

Contact us

Questions about a return? Reach us at [support email].