Returns & Refunds

Last updated: September 15, 2026

Return window

If something isn't right, you can return most items within 30 days of delivery for a refund or exchange.

Handmade & one-of-a-kind pieces

Because many items here are made by hand in small batches — and some are truly one of a kind — ready-to-ship stock follows the standard return window above, but custom or made-to-order pieces (a requested color, size, or personalization) are final sale once production has started, since they can't be resold to another customer. We'll always let you know before starting work on a custom piece.

Condition for a return

Items should be unworn, unused, and in their original packaging with any tags attached. Items that show signs of wear or damage not present at delivery may not qualify for a full refund.

How to start a return

Email us at support@warmpresents.com with your order number and the item you'd like to return. We'll confirm eligibility and send instructions for sending it back.

Return shipping

For a simple change of mind, return shipping is paid by the customer. If your item arrived damaged, defective, or isn't what you ordered, we'll cover return shipping and the cost of a replacement or refund — see "Damaged or incorrect items" below.

Refunds

Once we receive and inspect your return, we'll process your refund to your original payment method. Refunds typically take 5–10 business days to appear, depending on your bank or card provider.

Exchanges

Want a different size or color instead of a refund? Mention that when you contact us and we'll do our best to accommodate it, subject to availability.

Damaged or incorrect items

If your order arrives damaged or isn't what you ordered, contact us within 7 days of delivery with a photo of the item. We'll cover the cost of a replacement or refund in these cases.

Contact us

Questions about a return? Reach us at support@warmpresents.com.